Lakeside Software Introduces Ask SysTrack for Citrix, Industry’s First Insight Engine for Application and Desktop Virtualization
Industry leading workspace analytics tool simplifies how IT organizations manage and monitor their Citrix environments
Anaheim, CA ― January 9, 2017 ―
Today at Citrix Summit 2017, Lakeside Software, provider of SysTrack, the leading
workspace analytics and digital experience monitoring solution, announced the addition
of new Citrix Director cognitive search and insight capabilities to its Ask SysTrack
insight engine. These new capabilities enable natural language interaction with Citrix
Director for XenDesktop and XenApp, enabling Citrix administrators to gain actionable
insights about their environment by simply asking – directly from within Citrix Director.
Ask SysTrack for Citrix has been verified as Citrix Ready® and will be generally available in March 2017.
With Ask SysTrack for Citrix, administrators can ask questions about their XenApp and
XenDesktop environments using natural language – such as “Do I have any Citrix licensing
issues?” or “Do I have any unregistered Citrix sessions?” – and be taken directly to the
screen in the Citrix Director console where relevant XenDesktop or XenApp system or session
details can be garnered.
Additionally, a new SysTrack plugin for Citrix Director allows user experience trends to
be viewed natively within the Citrix Director interface. This gives Citrix administrators
visibility into the historical user experience of desktop groups, enabling them to quickly
and intuitively realize and understand current performance and potential performance issues.
Links into the SysTrack interface are available so they can drill down to even more detail.
“Our primary goal with the introduction of Ask SysTrack was to simplify how IT organizations
interact with their business critical tools and data. We’re excited to expand Ask SysTrack’s insights
to XenApp and XenDesktop through our partnership with Citrix,” said Dan Salinas, vice president
of Business Development, Lakeside Software. “Using SysTrack to provide context and deep insights
directly from Citrix Director means that Citrix administrators can now gain analytical information
and resolve issues faster than ever.”
Ask SysTrack for Citrix Director is designed to quickly and correctly answer application
and desktop virtualization questions utilizing IBM Watson cognitive services. As
organizations embrace mobility, quick access to contextually relevant user, application,
device, and infrastructure information is a key factor in supportability and management.
The integration of Ask SysTrack with Citrix Director helps customers quickly gain access
to meaningful information and product features using a simple natural language interface.
- Simply Ask: Just as consumer search applications offer discovery of information without conscious query on behalf of the user, Ask SysTrack for Citrix Director creates value for IT business users through a familiar means of proactive search, without having to click through user interface screens and dashboards.
- Analytics, Not Just Monitoring: Ask SysTrack brings SysTrack’s rich workspace data and telemetry into easily accessed meaningful analytics and insights. With Ask SysTrack for Citrix Director, Lakeside Software and Citrix are providing administrators with relevant analytics and contextual insights.
“Lakeside Software’s Ask SysTrack for Citrix enhances the administrative experience
by integrating Workspace analytics with Citrix Director’s monitoring functionality,” said
Calvin Hsu, vice president, product marketing, Windows App Delivery, Citrix. “The
natural language query system provides administrators a more intuitive experience and
deeper insights into their XenApp and XenDesktop environments.”
“By combining IBM Watson cognitive services with SysTrack workspace analytics,
the Ask SysTrack insight engine puts IT insights at the fingertips of business users
exactly when they need them,” said Piero Chiodo, VP, Client Care Services, GTS Mobility
Services, IBM. “The more IT data that organizations collect, the harder it is to
find the data they need. Just as consumer search engines enable easy discovery of
information, so IT departments and workspace service providers must also create
value for business users through a similar means of natural language and contextual
The Citrix Ready program helps customers identify third-party solutions that are
recommended to enhance virtualization, networking and cloud computing solutions
from Citrix Systems, Inc. Ask SysTrack for Citrix completed a rigorous verification
process to ensure compatibility with Citrix Director, providing confidence in joint
to learn more about SysTrack cognitive technology that simplifies and speeds
access to Citrix Director data and insights.
About Lakeside Software
Lakeside Software provides IT organizations worldwide with tools for desktop transformation,
asset optimization, security, incident resolution, and continuous assessment. SysTrack workspace
analytics enable IT to continuously understand the state and optimize the performance of EUC
environments, both physical and virtual. SysTrack empowers IT to maximize visibility, minimize
costs, automate support, and make evidence-based decisions.
For more information about Lakeside Software, visit www.LakesideSoftware.com.
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Lakeside Software and SysTrack are registered trademarks and/or trademarks of
Lakeside Software, Inc. in the United States and other jurisdictions. All other
trademarks and registered trademarks are property of their respective owners.