Lakeside Software named a Leader in the Forrester Wave for EUEM

End users expect their devices to run flawlessly, which puts constant pressure on IT organizations to deliver seamless, always-on experiences to employees, regardless of where or when they work. It’s up to IT to ensure digital employee experience (DEX) issues are addressed proactively – before end users (or the helpdesk) feel the effects. And in the quest for help delivering and maintaining positive employee experiences, IT teams have many solutions from which to choose.

So, we are proud to share that Lakeside Software has been named a Leader in The Forrester Wave™: End User Experience Management, Q3 2024. The report evaluated and scored the most significant end-user experience management (EUEM) providers, including Lakeside’s SysTrack, using 34 criteria.

Lakeside scored the highest possible marks in thirteen criteria, which we believe is proof of the strength of our current offering and our long-term strategy and business outlook.

Here’s a closer look at what we believe makes the Lakeside SysTrack platform a Leader in the evaluation:

Transforming IT from reactive to proactive with Data

Forrester recommends that EUEM customers should look for providers that “enable holistic and deep visibility into the entire DEX [Digital Employee Experience]” and “include near real -time collection and reporting of thousands of metrics out of the box…”

The SysTrack platform collects 10,000 data points every 15 seconds from every endpoint – whether physical, virtual, Windows, Mac, Android, iOS, or other. We have put all that collected data to use to deliver smart, predictive analytics – all powered by machine learning and our embedded AI engine. This data gives IT the power to predict problems, know the right answers, and fix issues fast so people can focus on their work and not their technology troubles.

Solving complex IT problems once and for all with Root Cause Analysis

Forrester recognizes Lakeside for combining “deep data collection with robust RCA.”

Using real-time and historical (up to 3 years) data, IT teams can interrogate endpoints to get to the bottom of complex endpoint issues. SysTrack contains a built-in “Black Box” that allows technicians to dive deep into system and application data at the time of an incident and discover actionable insights for resolution. This interactive dashboard helps IT triage issues faster by drilling into the heart of the problem.

Moving the industry forward with world-class innovation

According to Forrester, “leading vendors use the quality of their data to support AI use cases such as anomaly detection, natural language querying, and AI-assisted root cause analysis (RCA).”

We believe the inevitable future of End User Computing is a world where IT can not only be proactive, but also can predict problems before they happen and solve them. That takes data, insight, advanced automation, and trust. For the past 25+ years, Lakeside has developed SysTrack to be a trustworthy source of truth about everything occurring on the endpoint device, and to use that data to provide a better view for IT and the business. We are taking that heritage into the future with machine learning and GenAI-based solutions that will move organizations along the continuum from reactive, to proactive, to predictive, and beyond. The recently released SysTrack Intelligence Package is just the latest example of such innovation.

Discover More of What Makes Lakeside a Leader

When selecting an EUEM vendor, The Forrester Wave™: End-User Experience Management, Q3 2024 report can help you make an informed decision about which solution best fits the needs of your organization. Want a detailed look at where Lakeside ranks in the report? Access this complimentary copy.