We Reviewed the Top 10 Nexthink Alternatives (So You Don’t Have To)  

While Nexthink has established itself as a prominent player in the digital employee experience (DEX) space, many organizations find themselves searching for alternatives that better address their specific needs.

Nexthink’s limitations in data collection depth, feature flexibility, resource requirements, and integration capabilities have prompted IT leaders to explore other solutions. For companies seeking platforms with more comprehensive endpoint monitoring, capabilities beyond L1 support, holistic customer support, or more cost-effective scaling options, 2025 offers a robust marketplace of competitors. 

This guide examines the top 10 Nexthink alternatives that not only match its core functionality but excel in areas where Nexthink has traditionally fallen short, helping you identify the perfect fit for your organization’s unique enterprise IT challenges.

Why should you trust our selection of Nexthink alternatives?

We’ve meticulously researched and analyzed over 100 user reviews from platforms like G2, Gartner and TrustRadius, alongside in-depth product analyses. 

We’ve done the legwork for you, sifting through review platforms and forum discussions, while conducting thorough evaluations of each platform. 

User feedback is crucial in determining a platform’s real-world effectiveness, so we’ve given it significant weighting in our assessment.And finally, this page was authored by Chanel Chambers, a seasoned leader in the software industry, having navigated diverse companies from Series A startups to publicly-traded giants like Microsoft.

Why Look for an Alternative to Nexthink?

Here are some reasons why you might consider looking for a Nexthink alternative:

• Cost: Nexthink can be expensive, especially for smaller organizations or those with limited budgets.
• Complexity: Some users find Nexthink’s platform complex and challenging to navigate, requiring significant training and expertise.
• Focus on endpoints: Nexthink’s primary focus is on endpoint monitoring and analysis, which might not be sufficient for organizations looking for a more comprehensive DEX solution.
• Limited integrations: While Nexthink offers some integrations, it may not integrate with all the tools and systems used by your organization.
• Specific needs: Your organization may have specific requirements or priorities that are not fully addressed by Nexthink’s features.

Commonly cited limitations based on reviews and ratings via G2:

• Complexity
• Steep learning curve
• Feature deficiency
• Resource limitations

Key Features to Evaluate in a Nexthink Alternative

Technology leaders need deep and visibility into the entire IT estate. Here are some key components to evaluate:

• Real-time digital experience monitoring: The ability to monitor employee experience in real-time, providing insights into application performance, device health, network performance, and user sentiment. This allows you to identify and address issues quickly, before they impact productivity and employee engagement.
• Proactive IT support: Features that enable proactive IT support, such as advanced sensor technology, automated alerts, predictive analytics, and self-service tools. This helps you prevent issues from occurring in the first place and resolve them quickly when they do arise.
• Real-time analytics and reporting dashboards: Robust analytics and reporting capabilities built on in-depth, high-quality data that provide insights into digital employee experience trends, identify areas for improvement, and measure the effectiveness of IT service and initiatives.
• Endpoint diagnostics and remediation: Tools for diagnosing and remediating endpoint issues, such as remote troubleshooting, patch management, and software deployment. This helps you ensure that employees have access to the resources they need to be productive.
• Integrations and APIs: Seamless integration with your existing IT tools and help desk systems, ITSM platforms, collaboration tools, and identity providers. This streamlines workflows and ensures that data is shared effectively across your organization.

The Top 10 Nexthink Competitors for IT Teams

1. Lakeside SysTrack
2. 1E
3. ControlUp
4. Riverbed Aternity Digital Experience Management
5. Tanium DEX Platform
6. ServiceNow ITSM
7. VMWare Workspace ONE (now Omnissa)
8. Ivanti Neurons for Digital Experience
9. Liquidware
10. Almaden Catchpoint

1. SysTrack AI-Powered Digital Employee Experience  by Lakeside

Lakeside SysTrack is the first AI-powered digital employee experience (DEX) solution that provides deep visibility into end-user experience. It captures and analyzes detailed endpoint data, including application performance, resource usage, and user interactions, to proactively identify and resolve issues affecting employee productivity. SysTrack also offers IT teams the ability to automate tasks, optimize resources, and improve collaboration to enhance the overall digital employee experience.

Key features of Lakeside SysTrack

• AI purpose built for IT use cases 
• Most extensive telemetry data collection
• In-depth root cause analysis 
• Diverse OS and device support (including mobile apps, laptops, rugged handhelds, kiosks, and more)
• Out of the box AI, automations, scripts and more
• Dedicated customer success without additional cost

Why do companies choose Lakeside SysTrack over Nexthink?

Compared to Nexthink — Lakeside stands out as an ideal alternative due to:

• End-user experience focus – SysTrack is particularly strong in measuring and analyzing the actual end-user experience, with detailed metrics on performance as experienced by users.
• Depth of analytics – SysTrack offers more granular data collection and deeper analytics capabilities, which appeals to organizations needing comprehensive visibility.
• IT service management integration – SysTrack has robust integration capabilities with ITSM tools, making it valuable for organizations heavily invested in service management processes.
• Licensing model – Some companies prefer SysTrack’s licensing structure, which might better align with their budgetary approach.
• Digital workspace transformation – Organizations undergoing significant workspace transformations (like VDI implementations, Windows 11 migrations, and mergers & acquisitions) often find SysTrack’s assessment and ongoing monitoring capabilities particularly valuable.

Examples of what real-world users are saying about Lakeside SysTrack:

Here is what real users are saying about the benefits of Lakeside: 

• Deeper endpoint diagnostics: SysTrack is known for its comprehensive endpoint monitoring and deep diagnostic capabilities, providing granular insights into device performance, application usage, network performance, and user behavior. This can be particularly valuable for organizations with complex IT environments or those that require detailed troubleshooting information.
• Proactive IT support: SysTrack emphasizes proactive IT support, enabling IT teams to identify and resolve issues before they impact employees. This can lead to reduced downtime, improved productivity, and enhanced employee engagement.
• Stronger focus on remediation: SysTrack offers robust remediation capabilities built into its digital experience monitoring solution, including automated actions and self-healing functionalities. This can help IT teams resolve issues quickly and efficiently, minimizing disruptions to the end-user experience.
• Greater scalability: SysTrack is designed to scale effectively for organizations of all sizes, from small businesses to large enterprises. This makes it a suitable solution for growing organizations or those with complex IT service needs.
• Cost-effectiveness: While pricing can vary depending on specific requirements, SysTrack is generally considered a more cost-effective solution compared to Nexthink. This can be a significant advantage for organizations with limited budgets.

2. 1E

1E is a DEX platform that combines real-time experience monitoring with automated remediation capabilities. It proactively identifies and resolves performance issues affecting employees, reducing downtime and improving productivity. The company was acquired by TeamViewer in 2024, and is working to align its offerings with those of the new company.

Key features

• Automated Endpoint Management: Offers real-time configuration and compliance across all IT assets through automation
• Proactive Issue Management: Utilizes AI to identify and address IT issues before they impact users. ​
• Comprehensive Experience Analytics: Provides insights into device stability, performance, and customer experience to enhance the digital experience

What are some limitations of 1E?

• Many feature limitations, including drill-down and root cause analysis, compared to other DEX tools. 
• 1E collects a limited amount of data, and customers have reported that it’s difficult to retrieve and export the data from the digital experience monitoring solution in order to use it.
• Steep learning curve to use Tachyon Explorer, which relies on the proprietary SCALE language and complex SQL rather than natural language queries
• Some customers have found that 1E reports inaccurate data.

Who is 1E a good fit for?

• 1E is a good all-in-one tool for endpoint management, remote functionality through TeamViewer, and endpoint performance monitoring, but it doesn’t excel in any single function.
• 1E is a good fit for organizations who rely on qualitative information like user sentiment to drive IT decision making: the company uses Digital Twin technology to help predict user sentiment to fill the gaps where visibility into the device is limited.
• 1E is a good fit for customers who are looking to integrate DEX into their processes that involve Teamviewer. Post-merger, the two products will likely begin to integrate as the companies combine roadmaps.

Pricing

1E sells 3 plans: Standard, Enterprise, and Enterprise Plus. Standard includes 1E Intelligence, Endpoint Troubleshooting and Automation, and Inventory Insights, Experience Analytics, and Employee Sentiment. The Enterprise plans add Business Impact, Patching, and API Access, while the Enterprise Plus plan includes monitoring of network-heavy services like Unified Communications and ISP Benchmarking.

3. ControlUp

ControlUp is a leading solution for monitoring and managing virtual desktop infrastructure (VDI) and DaaS environments. It provides real-time visibility into the performance of virtual desktops and applications, enabling IT to proactively identify and resolve issues that impact end-user experience. ControlUp also offers automation capabilities to streamline IT operations and improve the efficiency of virtual desktop deployments.

Key features

• Support for all parts of VDI infrastructure across vendors including VMWare, Citrix, and others
• Dedicated module that identifies vulnerabilities in real time and out-of-box compliance configurations
• Automated and real-time problem resolution

What are some limitations of ControlUp?

• Very Citrix/VMWare focused: see what users are saying on Gartner and Reddit and TrustRadius. 
• Customer rating and reviews for ControlUp will sing the praises of using it for virtual environments but users report difficulties with using ControlUp for physical endpoints.
• While the company has tried to improve this with the Avacee acquisition, organizations will likely need another tool for monitoring of the complete IT estate, including network monitoring.
• Limited insight into Unified Communications and limited Root Cause Analysis: Users like this one have had difficulties with using ControlUp to monitor and integrate with  Microsoft Teams. 
• Additionally, diving deep into RCA for automated resolutions is difficult.
• Finally, incomplete reporting provides insight into only a sliver of the IT estate.

Who is ControlUp a good fit for?

ControlUp could be a good fit for VDI-heavy environments and organizations that want to focus on deep monitoring of VDI infrastructure, including the connection broker, hypervisor, etc.

ControlUp is a good fit for Managed Service Providers and others who centrally manage multiple customer environments and need to fill a specific gap in a portfolio of monitoring tools. 

ControlUp could be a good fit for governments and highly regulated organizations who need the security and standardization of centralized desktops.  

Pricing

DEX features cost extra with ControlUp. ControlUp sells ControlUp for Desktops separately from the ControlUp for VDI product. Each version comes in Essential and Advanced flavors, where Advanced includes integrations for ServiceNow, Employee Sentiment, and other DEX-focused functionality. ControlUp for Apps and Compliance are sold as add-ons, and customers can get everything the company offers with the ControlUp ONE product, which includes ControlUp for Desktops, Apps, Compliance, and VDI for a single price. The company offers a frictionless free trial, which organizations can start completely online.

4. Riverbed Aternity Employee Experience

Riverbed Aternity Employee Experience focuses on end-user experience monitoring and performance optimization across various devices and applications. It provides IT teams with granular visibility into the performance of applications, devices, and networks, enabling them to proactively identify and resolve issues that impact employee productivity and satisfaction. Aternity also offers tools for application performance management (APM) and remote employee experience management.

Key features

• Employee Sentiment Insights: Combine employee sentiment with device monitoring data to uncover hidden IT challenges
• Intelligent Service Desk: Automate troubleshooting, remediation, and ticketing using AI and runbooks
• Application insights: Automatically discover all applications in the environment, track application usage, and score application performance based on crashes, hangs, errors, and load times. 

What are some limitations of Riverbed Aternity Employee Experience Management?

• While Aternity provides visibility in the form of application and device dashboards, it provides limited root cause analysis or root cause correlation 
• Customers have found that Riverbed Aternity requires specialized staff and dedicated resources to run correctly.
• Some users state that alerting and reporting are limited. 

Who is Riverbed Aternity a good fit for?

Riverbed Aternity is a good fit for customers who primarily need application performance monitoring. As a part of the Riverbed portfolio, Aternity excels in ensuring high availability, responsiveness, and performance of critical applications.

Pricing

Riverbed Aternity’s pricing is typically based on the number of devices and users being monitored, with options for both on-premises and cloud-based deployment. Aternity offers flexible subscription models, which can be tailored to fit the organization’s needs, whether for small teams or large enterprises. Pricing details are generally provided through custom quotes after an assessment of the customer’s requirements, but customers who run Aternity through the AWS Marketplace will pay $240.48 per Windows, Mac, or Virtual Desktop for a 3-year Enterprise License.

5. Tanium Digital Employee Experience

Tanium Digital Employee Experience (DEX) is designed to enhance the overall experience of employees by ensuring their digital work environment is efficient, secure, and user-friendly. It focuses on monitoring and improving the performance of endpoints, applications, and networks that employees use daily. Tanium DEX  provides real-time visibility into the health and performance of devices and applications. This allows IT teams to monitor, manage, and improve employees’ digital experiences promptly, ensuring issues are identified and resolved quickly to maintain productivity and satisfaction.  

Key features

• User experience metrics: Measures and analyzes user experience to help improve productivity and satisfaction.
• Proactive issue resolution: Identifies and resolves potential issues before they impact employees.
• Employee Sentiment Surveys: Creates surveys to gather employee feedback on their digital experience, helping IT teams understand and address user concerns.

What are some limitations of Tanium Digital Employee Experience?

• Many users report that Tanium is resource intensive, leading to significant performance degradation on endpoints. One user called it “murder on our infrastructure”. 
• Since Tanium DEX is an add-on to the Tanium platform, it can be expensive to purchase a la carte. 
• Even happy customers often mention the steep learning curve associated with Tanium DEX. The platform’s extensive functionality requires significant time and training to use Tanium to its full potential. 

Who is Tanium Digital Employee Experience a good fit for?

Tanum DEX is a good fit for customers who have standardized on the Tanium Core Platform for endpoint security. Since Tanium DEX requires the purchase of the Tanium platform, it is cost prohibitive for organizations that are not already using the product for other use cases such as incident response or endpoint risk and compliance.  

Pricing

Tanium DEX requires the purchase of Tanium Core Platform, which ranges from $30-$45 and Tanium Digital Employee Experience, which ranges from about $10-$12. Employee qualitative feedback and self-service remediation requires Tanium Engage, which runs about $5.25 per endpoint for an estimated total of about $45-$63 per endpoint. The company supports many other licensing models, including perpetual and appliance-based licensing that significantly affects pricing.

6. ServiceNow ITSM for Digital End- User Experience

ServiceNow Digital End-User Experience (DEX) is part of the broader ServiceNow Cloud for ITSM. The DEX portion of the service offers monitoring for IT infrastructure that promotes optimal device performance. DEX includes Application & Device Health for monitoring performance and compliance, DEX Content Playbook for facilitating remediation with policies and metrics checks, and Desktop Assistant for integrating ServiceNow functionalities into the daily end-user workflows.

Key features

• DEX Application & Device Health collects and tracks user experience data and performance metrics, supporting application management, user, and device management.
• DEX Content Playbook typically includes web/SaaS or installed application monitoring, user device health monitoring, remediation, as well as diagnostic actions for users to run on their connected devices for troubleshooting.
• Desktop Assistant provides employees a hub for self-service diagnostic tools and simplified communication with IT. 

What are some limitations of ServiceNow ITSM for DEX?

• Customers find ServiceNow Digital End User Experience (DEX) to be expensive , as it requires ServiceNow ITSM Pro or Enterprise in addition to the DEX entitlement.
• As a major enterprise-spanning ITSM platform, Service Now requires a dedicated team of administrators and developers to deploy, configure, and maintain. 
• According to Gartner, Service Now has significant feature gaps in its DEX offering. As of March 2025, ServiceNow did not meet the Gartner’s DEX market criteria for calculating and displaying a DEX or health score, and offering a predefined library of scripts and self-healing automations. 

Who is ServiceNow ITSM for DEX a good fit for?

ServiceNow ITSM for DEX is a good fit for customers who need basic DEX capabilities and are already satisfied advanced users of ServiceNow ITSM. The price/feature balance makes sense for organizations that already have a staff to support the platform and do not require monitoring for virtual devices, mobile devices, or networking infrastructure. 

Pricing

ServiceNow Digital End User Experience is not available standalone and must be purchased with a Pro or Enterprise version of ServiceNow ITSM plus a DEX entitlement. ServiceNow derives license costs based on several factors, including the number of users, the types of licenses required, and the level of support needed. The platform offers a variety of licensing packages to accommodate different organizational needs.  

With NLQ, you can: 

The transformation is remarkable. Instead of wrestling with complex SQL queries and custom dashboards, SysTrack NLQ offers a streamlined experience that delivers results in plain language. 

• Determine hardware and application readiness for migration 

• Identify specific actions to get your machines ready 

• Assess Windows 11 performance across your organization 

• Monitor the progress of your rollout in real-time 

7. VMWare Workspace ONE Experience Management (Now Omnissa)

VMware Workspace ONE rebranded in 2024 as Omnissa Workspace ONE. The DEX part of the platform is named Workspace ONE Experience Management, and it allows IT to Measure, analyze, and remediate issues across digital experiences on any mobile or desktop device, application, or virtual desktop. 

Key features

• Experience Measurement: Combine telemetry across physical and virtual machines and applications.
• Insights and Analysis: Correlate large amounts of data to proactively empower admins with the most likely root causes. 
• Resolve issues proactively with a low-code workflow orchestration engine that triggers remediation workflows. 

What are some limitations of Omnissa Workspace ONE Experience Management?

• Poor customer support 
• Difficult to navigate and confusing UI 
• Some customers have reported product problems related to the transition from VMWare to Omnissa. 

Who is Omnissa a good fit for?

Omnissa WorkspaceONE Experience Management is a good fit for organizations already using Omnissa legacy infrastructure and want to remain in the Horizon, vSphere, or VMWare family. Likewise, organizations that previously used VMware’s EUC/MDM products will find Workspace ONE a natural extension, providing a single pane of glass for managing devices and applications. 

Pricing

As of March 2025, Workspace ONE Experience Management pricing starts at $4 per user, and Workspace ONE Enterprise starts at $10/user.  product is also available through Amazon and channel partners.

8. Ivanti Neurons for Digital Experience

Ivanti Neurons for Digital Experience equips IT teams with insights and automation to proactively detect and resolve IT issues and security vulnerabilities. It gives real-time insights into the devices and applications employees rely on and collects technology performance and usage data from endpoints, sentiment from employees, and organizational context from workplace analytics.

Key features

• Discover device issues: Provides a view into device health, security, and compliance
• Measure productivity degradation and user impact: Measure, score and optimize the digital employee experience. 
• Recommend remediations: Allow IT teams to create an incident or perform troubleshooting actions. 

What are some limitations of Ivanti Neurons for Digital Experience?

• Many reviewers have found licensing to be confusing, especially given the breadth of the Neurons platform as additional technologies are acquired by Ivanti. Unlike other vendors Ivanti Neurons pricing does not necessarily include training, customer success, or premium support. 
• Some have had difficulty with workflows and user experience 
• Customers have reported that the Neurons agent breaks and can get bloated depending on which functionality is deployed. 

Who is Ivanti Neurons for Digital Experience a good fit for?

Organizations already using Ivanti for ITSM, endpoint security, or UEM would be the best fit for the Neurons platform, as it integrates well with their broader portfolio. Additionally, mid-sized companies that want a high-level overview of endpoint experience but may not require deep forensic-level data analysis like Root Cause Analysis, Correlation, Predictive Analytics, or GenAI-based chatbots could be a good fit.

Pricing

Ivanti has provided multiple ways for customers to purchase its products. Ivanti sells its software as perpetual, subscription or SaaS (Software as a Service) license models.  Each model varies slightly in terms of the license grant and your usage rights if your annual Maintenance/Support renewal agreement expires.

9. Liquidware Stratusphere™ UX

With Liquidware, IT teams can monitor devices, diagnose issues and quickly optimize Digital Employee Experience environments with data and analytics.

Key features

• Monitoring DEX: Monitors workspace infrastructure and user metrics
• Proactive Issue Resolution: Show good, fair, and poor performance with User Experience scoring
• Reporting: Leverage built-in reports or integrate data with other solutions for custom reporting.

What are some limitations of Liquidware Stratusphere UX?

• Provides management for VDI environments, but application and UC experience monitoring are limited to those locally installed on PCs.  
• Lacks turnkey ITSM integration 
• Some users have reported that Liquidware is difficult to use 

Who is Liquidware Stratusphere UX a good fit for?

Liquidware Stratusphere UX is best for VDI-focused IT teams that need basic experience scoring, observability, and diagnostics, and for organizations that prioritize VDI performance monitoring but don’t necessarily need a full-fledged, enterprise-wide Digital Employee Experience (DEX) strategy. Stratusphere UX is useful for IT teams that prefer a more hands-on, technical approach without a need for AI-driven automation.

Pricing

Stratusphere UX Plus is sold as on-premises or through cloud-hosted subscriptions, including AWS and Microsoft Azure. The product is also available through resellers such as CDW. The company also offers free ROI assessments performed by their senior experts.

10. Almaden Collective IQ DEX

Almaden Collective IQ DEX uses machine learning and artificial intelligence to monitor and enhance user interactions with devices and applications. It provides IT teams with visibility and insights to proactively address issues, thereby improving overall employee productivity and satisfaction.

Key features

• User Experience Monitoring: Collects and analyzes interactions between users and devices and offers insights into performance
• Proactive IT Operations: Provides continuous learning and insights, enabling IT teams to become more proactive
• IT Asset Management (ITAM): Tracks IT assets, such as hardware and software for utilization and compliance.

What are some limitations of Almaden Collective IQ DEX?

• Almaden Collective IQ was named a “Niche Player” in the Gartner Magic Quadrant, indicating limitations in offering depth, scalability, and market presence 
• Customer support has been called “ad hoc” by analysts and “poor” by customers. 
• Almaden has not yet earned any major cybersecurity certifications, making compliance in highly regulated industries difficult without augmentation. 

Who is Almaden Collective IQ DEX a good fit for?

Almaden Collective IQ® for DEX is a good fit for organizations that want AI-driven insights but don’t need an enterprise-grade, full-spectrum, regulatory compliant DEX solution. It appeals to IT teams that value machine learning-based analytics but may not require extensive automation, remediation, observability, or deep customization.

Pricing

CIQ has two editions: The Essentials Edition  includes DEX and IT asset management (ITAM) capabilities, and the Business Edition includes AlmaAI capabilities. Customers have stated that CIQ is less expensive than other products in this market. Almaden offers discounting that aligns with budgets of small to enterprise customers, resellers and managed service providers.

Lakeside Software — The #1 Nexthink Alternative

After examining the landscape of Nexthink alternatives, it’s clear that organizations have several options to address common limitations. Each alternative offers distinct advantages—whether in terms of cost-effectiveness, deployment flexibility, reporting capabilities, or specialized industry focus. 

Many competitors have made significant strides in areas where Nexthink traditionally falls short, particularly in providing deeper data insights, more in-depth interfaces for support beyond L1, broader device compatibility, and more transparent pricing models. The right choice ultimately depends on your organization’s specific priorities, whether that’s expanding endpoint visibility, enhancing automated remediation, improving user experience metrics, or streamlining IT operations.

Among these strong contenders, Lakeside Software emerges as the clear frontrunner for organizations seeking a comprehensive DEX solution in 2025. Unlike competitors that excel in specific areas but fall short in others, Lakeside offers a complete package that addresses Nexthink’s limitations while providing additional value that transforms IT operations. Lakeside’s purpose-built AI for IT use cases goes beyond basic monitoring to deliver actionable intelligence that support teams can immediately leverage, reducing ticket escalations and resolution times. This is complemented by the industry’s most extensive telemetry data collection capabilities, capturing over 10,000 data points per endpoint—significantly outpacing Nexthink and other alternatives in providing the depth of visibility needed for truly proactive IT management.

When issues do arise, Lakeside’s in-depth root cause analysis capabilities enable L1 teams to diagnose complex problems without escalation, increasing first-call resolution rates and improving both employee satisfaction and productivity. This analytical power extends across diverse operating systems and device types, offering consistent monitoring and remediation capabilities for heterogeneous environments that many competitors simply cannot match.

Perhaps most impressively, Lakeside delivers immediate value through its extensive library of out-of-the-box AI solutions, automation workflows, scripts, and reports—allowing organizations to implement sophisticated DEX strategies from day one rather than building them from scratch. All of this comes with dedicated customer success support included in the standard package, eliminating the hidden costs and service tiers that often plague Nexthink implementations.

For organizations seeking to move beyond Nexthink’s limitations in 2025, Lakeside Software doesn’t just offer an alternative—it provides a superior approach to digital employee experience management that delivers measurable improvements in IT efficiency, employee productivity, and overall business performance.

Schedule a demo with one of our solution architects to understand how Lakeside can help your organization today.