Evolve from Reactive to Proactive IT with SysTrack

In a world where end users expect their devices to run flawlessly at all times and in all places, IT organizations are under constant pressure to deliver seamless experiences to employees. It’s up to them to ensure IT issues are addressed proactively – before end users (or the helpdesk) feel the effects.

This is precisely why we built the SysTrack Intelligence Package, and we are excited to announce its general availability today as part of the SysTrack 11.0 platform.

The SysTrack platform collects 10,000 data points every 15 seconds from every endpoint. We have put all that collected data to use in the SysTrack Intelligence Package to deliver smart, predictive analytics – all powered by machine learning and our embedded AI engine. This data gives IT the power to predict problems, know the right answers, and fix issues fast so people can focus on their work and not their technology troubles.

Key Capabilities of the SysTrack Intelligence Package

1. Anomaly Detection:
   • Reduce costs and increase productivity by detecting problems early, allowing IT to address them before they become widespread issues.
2. Natural Language Queries:
   • Decrease Mean Time to Resolution (MTTR) by enabling troubleshooting using plain language queries, eliminating the need for complex query structures and providing real-time results.
3. Intelligent Support:
   • Enhance help desk productivity with a secure chat experience powered by Azure Open AI. This feature incorporates data that is relevant and safe for your IT environment.

Meeting Today’s IT Challenges

In a recent survey of IT leaders, 65% indicated that their top priority for 2024 is to do more with less. The SysTrack Intelligence Package is designed to meet this challenge head-on. By integrating AI and machine learning, SysTrack analyzes patterns and trends within vast datasets more rapidly than traditional reactive IT methods. This proactive approach leads to fewer tickets, faster resolutions, increased productivity, and minimized disruptions to mission-critical systems.

SysTrack Success Stories

Early adopters of the SysTrack Intelligence Package across various sectors, including finance, technology, healthcare, law, and transport, have reported significant operational benefits. These benefits include faster root cause analysis, a substantial reduction in help desk tickets, and improved employee experience.

Transportation

One of the largest airlines in the world, which serves more than 100 million customers annually and employs more than 100,000 staff members, has improved customer experience and streamlined its operations using SysTrack data. When the company experienced widespread outages of electric signs across gates at dozens of airports, the IT team used SysTrack to pinpoint the cause of the outage quickly so it could be solved to get passengers on their way. This eliminated the need to fly IT teams around the world to troubleshoot and remediate manually.  

Legal

A leading global law firm tackled rising complaints and ticket increases by using SysTrack’s AI and predictive analytics. This allowed them to pinpoint and fix a CPU issue caused by a common video driver, restoring productivity for 10% of its workforce and preventing up to 800 help desk tickets.

Financial Services

A private hedge fund managing over $30 billion in assets improved the efficiency of its help desk using the built-in Intelligent Support chatbot. This feature assisted L1 engineers and enabled them to query data at scale using natural language, leading to faster issue resolution.

Taking the Next Step to the Inevitable Future

The general availability of the latest version of SysTrack marks a significant advancement in IT operations. By leveraging AI and machine learning, the platform provides IT teams with the tools they need to deliver proactive, intelligent support, ensuring seamless user experiences. Early adopters have already seen substantial benefits, and with general availability, these advantages are now accessible to all. Embrace the future of IT with the SysTrack Intelligence Package and transform your IT operations today.

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