How Lakeside and HCLTech’s Strategic Partnership Delivers Value to Customers

In today’s fast-paced digital world, strategic partnerships can significantly enhance customer value. One such powerhouse collaboration is between Lakeside Software and HCLTech. Since teaming up in 2018, we’ve been on a mission to transform digital workplaces and deliver unparalleled value across various industries.

HCLTech has deployed more than one million seats on the Lakeside SysTrack platform. This extensive deployment includes well-known large customers, including auto manufacturers, food and beverage companies, retailers, aviation companies, and many more. Recently, Lakeside CEO Dave Keil and HCLTech Senior VP & Global Business Head – Digital Workplace Rakshit Ghura sat down to discuss innovation, AI, and most importantly customer value.

A Robust Partnership Built on Innovation

Since 2018, Lakeside and HCL Tech have forged a powerful alliance aimed at revolutionizing digital workplace services. Our co-innovation throughout that time resulted in the joint development of Workblaze, which leverages SysTrack analytics, automation, and generative AI with HCL’s expertise in delivering world-class digital workplace services.
 
“With our joint offering, we are able to build a proactive and preventative workplace support model for our joint customers, providing them substantial value and enhancing the overall employee experience,” said Rakshit.
 
A cornerstone of the Lakeside and HCLTech collaboration is our ability to offer proactive and preventive support. The synergy between Lakeside’s cutting-edge technology and HCLTech’s service delivery ensures that issues are addressed before they escalate, thus maintaining a smooth and efficient workplace environment.
 
In addition, both leaders shared several specific use cases where they’ve seen our joint customers realize significant value, including:

• Applying data insights to deliver proactive IT
• Uncovering IT cost savings
• Quantifying the employee experience
• Building fit-for-purpose workplace designs
• Improving endpoint compliance and governance
• Reducing IT carbon footprints
• Driving ROI during mergers and acquisition

The Future of AI in IT

With the launch of the SysTrack Intelligence Package, there are now even more opportunities for value for Lakeside and HCLTech customers.

“In our view, data is the food for AI. With Lakeside’s capability in capturing comprehensive telemetry data from the endpoint devices, it will really help large enterprises to reduce their overall cost and it will help in improving the resourcing and increasingly the valuable time within an enterprise,” added Rakshit.

The SysTrack Intelligence Package adds AI-insights to Lakeside’s unmatched collection and analysis of endpoint data in the end-user monitoring space. The new offering accelerates the value of this data, enabling organizations to proactively anticipate and mitigate a wider range of IT issues before they escalate.

The partnership between Lakeside and HCLTech is a perfect example of how collaboration can drive massive value for customers. Through our joint solutions, proactive support models, and innovative use of data and AI, we are setting new standards in the digital workplace landscape. As we continue to innovate and expand our offerings, the future looks bright for our large enterprise customers across various industries globally.