Help Desk
Orchestrate exceptional help desk efficiency with the best root cause visibility and remediation solutions
The right answers for all IT service delivery
ASSIST L1 HELP DESK AGENTS
Automated diagnostic tools and remediations to close tickets quickly with fewer escalations
RESOLVE COMPLEX PROBLEMS
Deep visibility and AI-powered recommendations to find and fix the root cause of issues without interrupting end users
HELP USERS HELP THEMSELVES
Empowering insights for end users that prevent future tickets and silent suffering
Assist L1 Help Desk Agents
Close tickets quicker with fewer escalations
Simplify and expedite service delivery with prebuilt system checklists, automated diagnostics, performance details, and remote actions all in a single workflow. The L1 help desk tools leverage SysTrack’s sensor technology to bring forward the hidden issues.
Resolve Complex Problems
AI-powered answers to find and fix the root cause of issues
Tackle tough help desk problems with the most granular data records for the state of a device and its dependencies. Real-time and historical views help L3 differentiate symptoms from the root cause and generative AI directs how to deploy the smarted fix.
Help Users Help Themselves
Self-service at scale to prevent future help desk tickets
Empower users to help themselves. SysTrack’s approved automations and real-time device insights remove the burden of mundane, recurring issues from the help desk and enable IT to communicate messages directly to users.