Privacy Statement

Effective Date/Last Updated: July 23, 2024

LAKESIDE SOFTWARE, LLC (together with its affiliated companies) (“we” or “Lakeside”) is committed to protecting your privacy. This privacy statement (together with any other documents referenced herein) explains how we collect, use, disclose, and secure information about individuals that constitutes personal data under applicable data protection and privacy laws (hereinafter, “Personal Data”) that is obtained via our website(s), our software applications, our communications (including email messages), and the services we provide to our customers (collectively, the “Services”). This statement also describes your choices and rights with respect to any Personal Data processed by Lakeside. By using the Services, you consent to the collection activities and data practices described in this privacy statement. If you do not agree to this privacy statement, please do not use the Services.

If you provide Personal Data of a third-party to Lakeside (e.g., when you sign up a colleague to receive information from or about Lakeside, when you provide information about a person to enable such person to have credentials or receive Services, or you analyze Personal Data of that person using Lakeside’s Services), you represent and warrant to Lakeside that you have all necessary authority to provide that information to Lakeside and to grant to Lakeside all rights in the information necessary for Lakeside to do everything with that information that this privacy statement permits Lakeside to do. Third-party services or applications that are used in connection with the Services may have their own privacy terms. Those terms should be read independent of this privacy statement.

We may update this statement from time to time and we encourage you to review this statement periodically. Lakeside will post any changes to this statement on its website. Your continued use of the Services and/or your continued provision of your information to Lakeside will be subject to the terms of the then-current privacy statement. This privacy statement was last updated on July 23, 2024.

Legal Bases for Processing of Personal Data

Lakeside processes your Personal Data where (i) the processing is necessary to provide you (or your employer) our Services or otherwise perform a contract with you (or your employer), (ii) we have obtained your consent for an identified activity, (iii) it is necessary to comply with a legal or regulatory obligation, or (iv) for other legitimate interests (e.g., providing for the security and safety of the Services, to make/receive payments, to prevent and detect fraud, and/or to track your activities on our websites and/or software applications for purposes of personalization, optimization and advertising).

Collection of Personal Data by Lakeside

Personal Data That Lakeside Collects

Lakeside may automatically receive and store certain information (e.g., IP address and hostname) about you when you use our Services. Lakeside may also collect information such as name, email address, associated account name, information about your business role, information about the device you use to access our Services, and information about your service requirements. If you or your employer uses our software then we might also collect information such as device identifier, web browsing data, application performance metrics, application window focus, and file size information. As discussed in more detail below, we and our service providers may use a variety of technologies, including cookies, to assist in this activity. As discussed in more detail below, we and our service providers may use a variety of technologies, including cookies, to assist in this activity.

In addition, we use certain third parties to evaluate the use of our Services, to gather user feedback, and to improve the Lakeside customer experience. If you voluntarily provide us your email address when providing optional in-product feedback, we may combine your email address with usage data collected by such third parties.

If you sign up for one of our promotions, submit information to us via social media sites, participate in our surveys, apply for a job with Lakeside, or comment on any of our public message boards then we may also use that information. In addition, Lakeside may collect payment and billing information when you register for paid Services

How Lakeside Collects Personal Data

Lakeside collects some information from you when you provide it to Lakeside. This may occur through our website(s) or software applications, at conferences or marketing events, or typical business outreach initiatives. If you are an employee of our customer, we may also obtain data about you from your employer or via your employer’s use of our Services. We collect and process such data when:

If you interact with our sales team or contact our Help Desk, we may also collect your telephone number or other related contact information. Lakeside may also source some of your information which is publicly available on the internet or published by our third-party service providers. Whenever we collect information about you from a third-party we ensure we are legally entitled to do so.

When applying for a role with Lakeside you may be asked for specific personal information to determine your potential suitability for employment with us. This could include your physical location, contact information, resume details, educational background, prior work experience, professional certifications, and other information relevant to the role. In certain instances, we may ask you to voluntarily disclose sensitive Personal Data for legitimate recruitment-related purposes (e.g., to comply with anti-discrimination laws and/or for government reporting obligations).

When a customer purchases our software, we process Personal Data under such customer’s instructions and in accordance with the applicable customer’s contract with Lakeside. Our customer controls and is responsible for correcting, deleting, or updating the information it processes using the software and for complying with any regulations or laws that require notice, disclosure, or the obtaining of consent prior to transferring such Personal Data to Lakeside.

Use and Disclosure of Personal Data

Lakeside, and/or our service providers, will use your information for various business and operational purposes such as:

If you are an employee of our customer, Lakeside also collects your data so that we can:

For purposes set forth herein, we may combine the information that we collect through the Services with information that we receive from other sources and use such combined information in accordance with this statement. We may also aggregate and/or de-identify (aka “pseudonymize”) any information collected through the Services so that such information can no longer be linked to you or your employer. We may use such aggregated or de-identified data in accordance with this statement and the contract we have with your employer.

We may share your Personal Data in the following circumstances:

Data Transfers to Recipients Outside of the EEA/UK

Lakeside is a global company headquartered in the United States. To facilitate our global operations we may transfer your data to countries where our affiliated companies and third-party service providers are located, including the United States, Australia, India, Japan, Europe, and the United Kingdom. Lakeside has executed Standard Contractual Clauses with each of its affiliates and third-party service providers and has implemented other appropriate safeguards with them. These clauses permit Lakeside to transfer data from the EEA/UK to third countries, including the United States. You can ask for more information at [email protected].

Disclosure of Personal Data to Third Parties
Lakeside may share, transfer or disclose your Personal Data to third parties, as required or permitted by applicable law. We share Personal Data with our subsidiaries, affiliates, and contractors who process Personal Data on behalf of Lakeside. We also provide Personal Data to our channel partners, such as distributors and resellers, to fulfill product and information requests, and to provide customers and prospective customers with information about Lakeside and its products and services. We also share Personal Data with other third parties for the purposes for which we receive the Personal Data (e.g., performance of contractual obligations and rights). We may also disclose Personal Data where necessary or appropriate to (i) comply with applicable law and regulatory processes, (ii) response to requests from public and government authorities, (iii) enforce our contracts, or (iv) protect our own legal rights. Additionally, we may share, transfer or disclose your Personal Data with third parties (e.g., advisors, potential transactional partners, or service providers) in connection contemplation and completion of any corporate transaction in which Lakeside is acquired by or merged with another company. From time to time we may aggregate or de-identify information about use of the Services and individuals. We may share or disclose such aggregate or de-identified information with any third party for any lawful purpose.

Marketing

Lakeside may contact you in your role as an employee of a potential customer to market our Services.  You may opt-out of receiving such marketing outreach by following the instructions at the bottom of the applicable communication or at any time by e-mailing [email protected].

Data Retention
Lakeside will retain your information for only so long as needed to provide you (or your employer) our Services and to otherwise fulfill the purposes described in this statement. We will retain and use your Personal Data as required or permitted by applicable law, including to comply with our legal or business record keeping obligations.

Protection of Personal Data

Lakeside maintains reasonable physical, technical, administrative, and organizational security measures intended to protect your Personal Data from accidental loss, alteration, unauthorized disclosure or unlawful destruction. These measures are commensurate with the sensitivity of the Personal Data we maintain about you.

Information About Our Use of Cookies
When you visit our websites, sign up for a Lakeside account, attend a virtual event hosted by us, or request more information about Lakeside then we may collect information automatically using tracking technologies like cookies or similar functionalities. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior details.

Lakeside and our partners use cookies or similar technologies to analyze trends, administer our websites, monitor visitor behavior, gather information about site traffic, and remember user preferences. You can set your browser to notify you when cookies are being set or to block certain cookies altogether. However, in a few cases, some of our website features may not function as a result of cookies being blocked by you. Please consult the “help” section of your browser for more information customizing your cookie settings.

We use the following types of cookies:

Essential cookies are strictly necessary to provide you with our Services. They allow us to provide you with the essential features of our website, such as website navigation or logging in the secured areas.

We use other types of cookies only with your prior consent. Preferences cookies allow our websites to remember your preferences for use, such as your login details, preferred language, and other customizable details. Analytics cookies provide us with information about the traffic and users’ behavior on our websites. This includes the number of visitors, number of clicks to pages, and others. Most often, the data these cookies collect is anonymous. However, in some cases, the data may be related to a pseudonymous identifier that may be related to your device.

Information About Persons Under the Age of 18

It is Lakeside’s policy to refrain from knowingly collecting or maintaining Personal Data relating to any individual under the age of 18. If you are under the age of 18, please do not supply any Personal Data to Lakeside. If you are under the age of 18 and have already provided Personal Data to Lakeside, please have your parent or guardian contact Lakeside immediately using the information below so that Lakeside can remove such information from its files. If you are the parent or guardian of a person under the age of 18 and you have reason to believe that that person’s Personal Data has been collected by Lakeside, please contact Lakeside immediately.

Your Rights
Subject to local data protection laws, you may have certain rights with respect to any of your Personal Data provided to Lakeside. Depending on the applicable laws these rights may include the following:

To exercise your rights, please contact us by using the information set forth in the Contact Information section below. Lakeside will evaluate all requests and provide our response within the time period mandated by applicable law. Please note, however, that you may be directed by Lakeside to make a separate request of your employer in the event that your employer is a customer of Lakeside using our Services to process your Personal Data. Lakeside may also require that you provide us with confirming information to verify your identity before we respond to your request. Additionally, you should be aware that certain Personal Data may be exempt from such requests (e.g., where Lakeside is required to keep such information to comply with a legal obligation).

Data Privacy Framework
Lakeside complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the U.K. Extension of the EU-U.S. DPF and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce. Lakeside has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles with respect to the processing of personal data received from the European Union under the EU-U.S. DPF and from the United Kingdom (including Gibraltar) under the UK Extension to the EU-U.S. DPF. In addition, Lakeside has certified its commitment to the Swiss-U.S. DPF Principles with respect to the processing of personal data received from Switzerland under the Swiss-U.S. DPF.  If there is any conflict between the terms in this privacy statement and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, in each instance the applicable DPF Principles shall govern. Lakeside adheres to the DPF Principles for onward transfers of personal data to third parties and remains liable for damages caused by third parties under the DPF unless Lakeside did not cause the event giving rise to damage. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/. The Federal Trade Commission has jurisdiction over Lakeside’s compliance with the EU-U.S. DPF, the U.K. Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.  In certain situations, Lakeside may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Additional Disclosures for California Residents

This section applies to our collection and use of “Personal Information” if you are a resident of California, as required by the California Consumer Privacy Act of 2018 and its implementing regulations, as amended by the California Privacy Rights Act (“CCPA”), where “Personal Information” has the definition set forth in the CCPA. This section describes (1) the categories of Personal Information collected and disclosed by us, (2) your privacy rights, and (3) how to exercise your rights.

Lakeside makes the following disclosures regarding the categories of Personal Information (enumerated in Section 1798.140(o)(1) of the CCPA) that we have collected within the last 12 months: