Digital Employee Experience
Deliver a digital employee experience that empowers IT teams, boosts employee productivity and drives real business outcomes.
Named a DEX Leader by
Achieve complete observability of digital employee experience
SEE AND ANALYZE THE DIGITAL WORKPLACE
Achieve complete visibility into your digital workplace experience with the highest volume and frequency of data collection. The Lakeside SysTrack digital employee experience platform illuminates the dark estate, providing insights into employee workflows, app usage, and the overall user experience all available in custom dashboards or PowerBI. This comprehensive view empowers you to identify pain points, optimize your digital tool stack, and enhance employee engagement.
PREVENT IT ISSUES BEFORE USERS NOTICE
Predictive digital experience monitoring and proactive alerts from Lakeside SysTrack identify issues before users experience them. Our platform continuously analyzes system performance, detects anomalies, and enables IT teams to resolve potential disruptions before they impact productivity or the digital workspace. Lakeside SysTrack delivers real-time notifications to alert IT teams of any issues to help minimize downtime, reduces frustration, and frees up IT resources for strategic initiatives.
The Ultimate
DEX Solution
Access the most granular real-time and historical insights in a single source of truth. Lakeside SysTrack delivers comprehensive digital experience monitoring through its SaaS application, empowering IT teams to optimize IT operations and workplace technology. Our solution aligns technology investments with business needs, eliminates redundant applications, and creates a more productive work environment while slashing costs by 20%.
Solve Your Biggest DEX Challenges
Lakeside SysTrack empowers enterprise IT teams to create seamless digital employee experiences, improve productivity, and optimize workplace technology, leading to greater employee satisfaction and business success.
Deliver an excellent digital experience
Gain a complete understanding of the end-user experience and identify areas for improvement. Lakeside SysTrack’s comprehensive data collection and analysis capabilities allow you to proactively address pain points, optimize workplace technology, and create a positive digital experience for every employee.
Measure and monitor performance
Continuously measure and monitor key metrics that impact the digital employee experience. Lakeside SysTrack provides insights into application performance, user behavior, and technology health, enabling you to identify trends, diagnose issues, and optimize your digital employee experience management strategy. This data-driven approach helps you ensure that technology investments are delivering the desired value and contributing to employee retention and satisfaction.
Analyze and predict issues
Go beyond reactive troubleshooting and anticipate potential problems before they affect employees. Lakeside SysTrack’s predictive analytics and AI-driven insights help you identify trends, pinpoint root causes, and remediate issues, minimizing disruptions and maximizing productivity. This allows for better self-service IT and improves the effectiveness of service desk and help desk teams.
Optimize your DEX strategy
Reduce manual effort and improve IT department efficiency with Lakeside SysTrack’s automation capabilities. Automate tasks like issue identification, troubleshooting, and remediation, freeing up IT resources to focus on strategic initiatives and innovation.
Digital Employee Experience Management FAQs
Digital Employee Experience (DEX) refers to the quality of users’ interactions with technology in their work environment. According to Gartner, “Digital employee experience (DEX) management tools measure and continuously improve the performance of and employee sentiment toward company-provided technology.” At Lakeside, we simplify this to really mean getting the computer out of the way of employees doing their job while keeping costs down and supporting constant modernization efforts.
There are six primary use cases for implementing a DEX software tool:
- Proactive IT Estate Management: Receive notifications to detect and address endpoint performance problems before they impact employees.
- Ticket Deflection: Reduce ticket volume through device self-healing and AI-assisted self-help.
- Service Desk Effectiveness: Reduce IT Cost per employee by automating break/fix and L1 Help Desk cases.
- IT Asset Optimization: Save money by rationalizing software licenses, extending the life of hardware, and matching the right device with the right user.
- Digital Transformation Projects: Plan, execute, and validate IT initiatives, including OS migrations, VDI adoption, and cloud transitions using data-driven insights.
- Decision Support and Business Insights: Using IT and employee experience data and insights to drive strategic business decisions.
Organizations can see value through a DEX software solution quite quickly, especially with Lakeside Software’s structured approach. An enterprise’s journey with Lakeside begins with a high-touch onboarding experience and continues with 24/7 support from their dedicated customer success team.
The Lakeside Velocity Framework accelerates time-to-value by providing tactical Value Blueprints that guide IT teams through their digital employee experience journey, leveraging over 10,000 data points collected every 15 seconds from each endpoint. This structured approach to DEX has enabled 35 customers to achieve an estimated $84 million in savings in just 6 months last year.
Organizations begin seeing tangible DEX improvements almost immediately after implementation, with value continuing to compound as they mature in their journey with the SysTrack platform.
Lakeside SysTrack offers seamless integrations with leading ITSM platforms, like ServiceNow, collaboration tools like Microsoft Teams, and other key enterprise systems. This ensures smooth data flow, streamlines workflows, and enhances IT service delivery.
Lakeside SysTrack is a SaaS application that enhances hybrid and remote work environments through comprehensive visibility and proactive management across distributed IT ecosystems. The platform collects detailed endpoint telemetry regardless of location – even when employees are offline – providing IT teams with critical insights into remote user experience, device performance, and application usage patterns.
Lakeside SysTrack provides the deep visibility and data-driven insights your organization needs to execute successful digital transformation initiatives. After onboarding with our Customer Success team, SysTrack delivers comprehensive real-time analytics via dashboards to minimize disruptions while maximizing business impact throughout your transformation journey.
Whether you’re migrating operating systems, adopting virtual desktop infrastructure (VDI), or transitioning to cloud services, SysTrack’s detailed capabilities help your IT team streamline execution, ensure compliance with organizational standards, and enhance the employee experience at every step. By identifying potential issues before they impact users and providing actionable intelligence about actual technology usage patterns, SysTrack enables faster, more effective digital transformations with measurable outcomes and higher adoption rates among your workforce.
Lakeside SysTrack transforms employee sentiment measurement by moving beyond traditional surveys focused on employee feedback to continuously monitor the entire digital experience, capturing technical metrics like system response times and application performance that directly impact how employees feel about workplace technology.
The platform’s Digital Experience Score quantifies satisfaction levels, allowing IT teams to identify frustration points, track sentiment trends over time, and proactively address issues before they generate negative feedback. By correlating technical data with productivity patterns, SysTrack pinpoints exactly which technology improvements will most positively impact employee sentiment and the digital workspace, enabling organizations to make targeted investments that demonstrably enhance satisfaction while providing concrete evidence of improvement through ongoing measurement—ultimately creating a digital workplace where technology becomes an enabler rather than an obstacle to employee happiness and productivity.
