ITSM Optimization

Service desk tools have evolved into powerful analytical engines that help not only manage support tickets, but also gather contextual information about the EUC environment. SysTrack provides IT help desks with thousands of real endpoint data points that can be used to improve IT service management (ITSM) initiatives. The solution gathers usage and performance data in real time, stores historical data and provides a direct way for IT to see it without impacting endpoint resources or end-user experience.